Terms of Service and Returns

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1. All personal information is kept private and not shared with anyone outside the company. 

2. Disclaimer: Our product is not intended for resale, repacking or replicating it is meant only for personal use. If you choose to use our product for resale proposes, all liabilities and defective product liabilities are on you this includes: flavor, color variations and taste, taxes, accounts payable and any and all claims towards you or your company because of the resale.  Some ingredients may be sourced from facilities that may process peanuts, tree nuts, soy, grain, and milk products. Statements regarding effectiveness towards illness have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition. These our proprietary products  that are covered under this disclaimer: cocoa's, smoothies, moon milks, soups,  apple ciders, mulling spices, advent calendars, cocoa party favors, cocoa and smoothie gift sets. 

3. All orders after Noon on Friday CST or that are placed on a holiday (or holiday weekend) will be processed the next business day. Keep in mind it is a 1 to 3 day processing time. We are not responsible for incorrect addresses put in by customer. You must correct address error within our 1 to 3 day processing time otherwise you must contact the carrier with the tracking number provided to get your package sent to correct address. We are not reasonable for any delays that happen on part of any carriers USPS, UPS, FEDEX or other. Please understand once it leaves our hands we have no control when your package is delivered. You are provided with a tracking number which then you can track through carrier.  If there is any issues you MUST contact carrier the tracking number is with.

4. We are a Eco-friendly company, we have stopped providing a receipt with your order to help cut down waste. Etsy provides a "printer-friendly" receipt at checkout, if you so choose to have a receipt.

5. We do not offer discount code adjustments. Discount codes must be entered at the time of sale. If you send us a message right away we will cancel your order and you can then re-order the item with the discount code. Applying discount code after purchase is at the discretion of company and is not guaranteed.

6. We do not offer refunds/returns or cancelations on all food products they are considered perishable. We do not offer refunds on delays coming from any carrier USPS, UPS, FEDEX, or Others. But we will gladly replace the item if the item inside was delivered damaged or it was the wrong flavor put in by our mistake with the same flavor ordered. If sent wrong flavor take a photo of the inside package front and back and email it to us at sweethotcocoa1@gmail.com within 14 days from delivery and we will get your replacement sent out to you in 3 business days, no need to send other item back. If outside the 14 day tracked delivery it is at the discretion of the company to replace. and we will get your replacement of same flavor ordered sent out to you in 3 business days, no need to send other item back. In order to get a replacement product if you received item inside packaging damaged, please send a photo of the packaging and then the damaged item front and back to sweethotcocoa1@gmail.com within 14 days of tracked delivery and allow us 3 business days to process it for review. Please allow 2 extra days there after to initiate shipping of your same flavor replacement product, if we determined it was damaged by carrier. If you report damage or want a refund after the 14th day from tracked delivery receipt you will need to reorder the same item, no replacement or refund will be given.

7. Our gift sets are non-refundable. If a non-food item arrives damaged from carrier mishandling. Send a photo to  sweethotcocoa1@gmail.com within 14 days of tracked delivery and allow us 5 business days to process claim. We will require a photo of the packaging and the item inside the package. Once we determined it was damaged by carrier we will send out a replacement of the damaged item with the exact item that was damaged, no need to send other item back. If we are unable to replace the damaged item with exact item we will provide a refund. Please allow 7 to 10 business days for refund to be issued back to payment used, once processing is complete. If you report damage or want a refund after the 14th day from delivery receipt you will need to reorder the same item, no replacement or refund will not be given.

8. Our Advent Calendars: If you order a advent calendar and do not put in your list of 23 flavors (24th one is the flavor you select at checkout), we will contact you by message and message you at your personal email to get your list of flavors. But after 72 hours we will choose flavors for you, It will be 8 white chocolate bases, 8 milk chocolate bases and 8 dark chocolate bases. We will not offer exchanges or refunds on any of the flavors if you do not provide list of cocoas.

9. If customer fails to provide a confirmed address we will make 3 attempts to contact via Email and text. If after 72 hours of no response, we will first move your shipping date out by 5 extra days, If still no response after 48 hours we will cancel your order and refund you. If you don't respond after the 72 hours, but within the 48 hours we do not guarantee delivery by the original date set when you ordered. Also, we do not offer refunds on delays coming from any carrier USPS, UPS, FEDEX, or Others.